Management Centre Europe (MCE)

Partnering with Your Boss: Strategic Skills for Administrative Professionals

Par Management Centre Europe (MCE)

Objectifs

After participating in this programme, you will grow your administrative assistant skills and be able to:

  • Consistently anticipate your boss’s needs
  • Gain the respect of your boss and be taken seriously
  • Get what you need from others to accomplish your job and achieve your boss’s goals
  • Have the authority to make—and act on—decisions
  • Confidently represent your boss
  • Be seen by your boss and by others as a valuable professional resource
  • Develop a trusting relationship with your boss
  • Partner with multiple bosses and other office professionals
  • Effectively use time and get more things done in a day

During this programme you will:

  • Network and learn from a diverse group of peers from different functions, industries and countries
  • Develop a personal action plan to implement back at work
  • Learn and practise using real-world examples over 2 interactive days

Programme

Partnering with Your Boss: Strategic Skills for Administrative Professionals is a 2-day hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former administrative and management experience in international companies.

Programme Outline:

Module 1: Defining the Strategic Partnership

  • Identify the characteristics of effective partnering with your boss and use these features to create a positive partnership

Module 2: Developing a Trusting Relationship with the Boss

  • Adapt methods to complement the boss’s preferences by completing a self-evaluation exercise and creating a blueprint for change

Module 3: Planning Skills to Anticipate and Proactively Support the Boss

  • Choose and apply the active listening skills that allow you to anticipate the boss’s needs by completing a communication assessment and enacting a listening skills role play

Module 4: Extending the Partnership

  • Define and integrate your personal power bases by revisiting trust…and by completing a “power-base planner”

Module 5: Aligning and Expanding Partnering Relationships

  • Use influencing and persuasive communication skills in planning and delivering a business case presentation
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