Global Knowledge

IBM Case Manager Essentials (V5.3.2)

Par Global Knowledge

Objectifs

Describe the users of IBM Case Manager Identify components of IBM Case Manager Create and process a case Search for a case Review a case Add annotations and comments to a case Split a case Explore and identify the structure of a solution Add a custom task Add a quick task Identify IBM Case Manager integration options

Programme

Introduction to IBM Case Manager

  • Describe the uses of IBM Case Manager
  • Identify components of IBM Case Manager

Create and process a case

  • Identify a case
  • List the components of a case type
  • Describe the IBM Case Manager Client
  • Add a case and process a work item

Review a case

  • Search for a case
  • Review a case
  • Add annotations and comments to a case
  • Split a case

Structure of a solution

  • Describe IBM Case Manager solutions and their assets
  • Identify IBM Case Manager environments
  • Explore the IBM Case Manager Builder Step Designer

Add runtime tasks

  • Add a custom task
  • Add a quick task

IBM Case Manager integration options

  • Identify IBM Case Manager integration options

Formations de la même catégories (5)

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This course is designed to show you how to migrate and deploy Case Manager solutions from development to preproduction and production. Participants use a system with two instances of IBM Case Manager to practice the skills that are required by solution builders and administrators to migrate and deploy solutions from one environment to another.

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