Global Knowledge

IBM Case Foundation 5.2.1 - Routing Work

Par Global Knowledge

Objectifs

After completing this course, you should be able to:

  • Use conditions to direct the flow of work.
  • Create a parallel process in a workflow.
  • Create workflow group.
  • Define participant voting for a step.
  • Define participant voting for a step.
  • Use a submap
  • Identify system default submaps
  • Resolve business process exceptions
  • Create a workflow hierarchy
  • Override an inherited map

Programme

Conditional routing

  • Define step responses
  • Define conditional routes based on responses
  • Define conditional routes based on data fields

Parallel processing

  • Add steps to define a parallel process
  • Set a data field merge type
  • Test the parallel processing

Manage participation

  • Assign a Tracker to a workflow
  • Add a dynamically assigned workflow group
  • Define participant voting with multi-participant steps

Work with submaps

  • Create submaps
  • Use submaps in a workflow
  • Override the Terminate map

Handle workflow exceptions

  • Determine the cause of a workflow malfunction
  • Override the Malfunction map

Workflow inheritance

  • Create a workflow hierarchy
  • Override an inherited map
  • Reactivate and modify the Workflow map

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