Management Centre Europe (MCE)

Communicating Up, Down and Across the Organization

Par Management Centre Europe (MCE)

Objectifs

After participating in this programme, you will be better at communicating with colleagues and managers, and be able to:

  • Analyse your audiences and different situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers

During the programme you will:

  • Network and learn from a diverse group of peers from different functions, industries and countries
  • Develop a personal action plan to implement back at work
  • Learn and practice using real-world examples over 2 interactive days

Programme

Communicating Up, Down and Across the Organization is a 2-day hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

Programme Outline:

Solving Real Workplace Communication Issues

  • Recognize the role of communicating in developing influence and improved productivity
  • Identify your specific workplace up/down/across communication challenges as focal points

Putting the Best “You” Forward

  • Exhibit a strong sense of confidence and external image
  • Create and maintain credibility and trust with others
  • Apply strategies to build and use rapport with colleagues

Targeting your Message to the Audience

  • Analyse the audience to create messages that address listeners’ specific needs
  • Assess and speak to others’ organizational positions, roles, and responsibilities
  • Create multidimensional messages that speak to both the mind and the heart of listeners

Targeting your Message to the Situation

  • Identify the best uses of various forms of communication technologies
  • Choose the most appropriate communication channel to be effective in various work situations
  • Assess and plan effective messaging in teams and groups when up, down, and across members are all present

Framing the Message

  • Apply message framing strategies to create an open and responsive communication environment
  • Assess influencing preferences and situational needs to impact personal persuasive ability
  • Practice skills for delivering messages that promote clear and productive communication

Motivating and Influencing Throughout the Organization

  • Build productivity by applying up, down, and across motivational communication strategies
  • Evaluate and practice various motivational, informative, and influencing presentation formats

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